The phone line service was fully working and the PON light was solid green and Phone 1 was green. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. The problem I have is that I cant activate my BT ID. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. BritBox is an on-demand streaming service for UK TV boxsets. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Hello I'm sorry to hear you have cancelled your order. 99. Get help to fix your dropping broadband connection. Received notification that landline has switched but nothing on broadband. Quality of ServiceFirst of all apologies for the long post but here goes. Registered: 21-04-2017. I am going through the usual problems with Openreach and activating my broadband. , that beats the 1mb we currently get. That was the 14/03. Broadband Activation Issues. I ordered BT fibre broadband to my new address on 5/7/23. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. Moving home. 8 up, which is consistent with past results. You will automatically receive compensation from your provider without needing to take any action. Make a. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. New 24-month BT Broadband contract required. Welcome to this user forum for BT Retail phone and broadband customers. 3. BT Halo. Connecting to broadband for the first time. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. It’s your call. Connecting to broadband for the first time. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. I moved into a property mid May, and ordered phone and broadband with Zen. com & Community; Broadband. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. Ok, ofcourse no broadband next day call " sorry our system shows Yo. . BT are supposed to activate my home broadband on 15/06 . It’s our way of saying thank you. Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. So, reading other posts, I am not alone with my recent activation issues. Those fees aside, there’s no upfront charge for. . Came online to check my bt account to see what it was saying and. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. I was recently told that fibre is now available in my area. Switched from BT to Plusnet, activation day today 19th May. You should have the BT Smart hub 2. You’ll still need to give 2 weeks notice before your moving date. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Re: Activate Discovery plus. Not even explaining what the problem is . Average speed* 67Mbps. I put it into a socket positioned. Your options. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. 16th December - Not c. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). 24 month contract. Automatic Compensation. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. A further five days will be needed to connect your broadband. Transferred to technical team, and prompty cut off. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. The box is around 13cm x 11cm x 2. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. It is common for some problems to be reported throughout the day. Connect to your BT broadband hub over wi-fi or use the 1. Raise a fault. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. happened to a few people. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Pay only £1/month for the first three months, then just £18/month thereafter. Watch over 70 Freeview channels as well as. The engineer came and there was no issues raised however the activation did not occur. Didn't happen. Open discovery+ and choose Sign In. Subscribe to this Topic's RSS Feed; Mark Topic as New. . Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. My phone line activated as expected, but not the broadband. Hello I'm sorry to hear about this experience, I completely understand your frustration. com and include your BT ID and BT account number in the email. Cue several months of waiting. Dep. This process can take up to ten days. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. 76 - 02/12/2020. broadband activation has been delayed for 2 weeks. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Call BT. BT customer service phone numbers (broadband, mobile or phone line) problems. It may take a few minutes for the lights to settle. From speeding up your internet connection to managing your account and billing. Check if. TV Content including BT Sport. 99/month when bundled with Fibre 1 superfast broadband thereafter. . I don’t have internet still. 99 per month for months4-24 24 month contract. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We’ve spent hours on the phone and ea. Activation has not worked. Every time I am told to. BT however has failed too, our landline is working but our broadband is not. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. BT. Download the My BT app >. Plusnet charges £49. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. £39 per month. But she decided to move to BT Fibre 1. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. . I got confirmation from both BT and Sky that my phone line and broadband woul. . We’ll do what we can to help. Digital adapter problem. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. Let us know your problem so that we can get you back up and running. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. 95 setup cost depending on the package. Vodafone is terrible at communicating updates to the customer. BT add on. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. In certain situations, the start of your broadband service may not occur. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You may need to use the. Supercharged, ultra-reliable broadband. . If not, select the Manage button for TV and Sport (if you see it). Subscribe to this Topic's RSS Feed;. Free activation. apps@bt. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Received my router but am not to plug in until text message. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. I know Sky was connected in the house previously. . Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. BT Total broadband. The service starts on the day we activate your BT Total Broadband service. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. Download the My BT app today to get more from your account and products and services. The best way to ha. This is a small network termination point. . Solved: I have been a BT broadband customer for about a year. Changed my broadband over from Sky to BT, sky worked fine. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. . For the home; For business and public sector. Activation has not worked. . Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. I asked him if there is a way to use the equi. If this doesn't work check the status of the lights (see below). Our network reaches over 99% of the UK, so we've got you covered. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. 99. . I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. . Fix broadband problems. Shortly afterwards i received the reward card and it stated on there to await the activation code. . BT are supposed to activate my home broadband on 15/06 . When the service starts. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. I tried activating it on-line. This might happen because your BT Broadband is new, and your service isn't live yet. Offer ends 07/12/23. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. com & Community; Broadband. That is where your problem started. I ordered broadband and it was due to be activated with an engineer visit on the 7th. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If you are still having. 99 delivery charge for your BT router. Internet is currently two days late. 2 Replies 161 Views. We’ll tell you how we’ll activate. Hi there, I was due to have my infinity broadband activated today (25th Jan). YouView from BT; BT Sport on TV, Online player or App;. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. Still not activated. . Browse . UK BT or EE subscribers only. I did a speed test right after I got the confirmation text earlier today. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. I've read complaints regarding BT broadband activation dating back to 2010, so it's. g. 2. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. There is delayed activation of your broadband or landline service. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. ACTIVATION. 4G Home Broadband - 30Mb. Log in to My BT. My activation date was Friday 28th (yesterday). Hello, Me and mother currently have not recieved internet for an entire month. Here's how to sign in on your BT TV device (e. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Advanced Digital Home Phones. I called bt again and was promised it would be on by. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. BT customer service, truly dreadful. If you run into difficulties or have a question about BT’s products and services, join our community and. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. . Only on EE. Pay only £1/month for the first three months of your broadband and TV package, then just £50. . 11. Transferred to technical team, and prompty cut off. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. . @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. Get help with BT Fibre Broadband. BritBox on BT TV. On the day of your visit. . Ask the BT. Never had issues before (with Plusnet or BT before that). Then it was pushed to the 20th. Every time I am told to. Please follow the instructions provided in the private message that I've just sent to you. Check if there are any temporary issues that are affecting service near you. Since then there has been a series of problems including routing errors, cable work. About 35 down, 8 up, which is consistent with past results. On first day after my first call they said sorry it will works after midnight. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. . Activation date was set for 7th of October. Provided the commissioning test passes, you will be told that your service is now active. . New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. Changing your activation or start date. No one turned up on the date. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. I don’t have internet still. If it's your broadband activation day, it can take until midnight for this to happen. LukeH2022. 99/month when bundled with Fibre 1 superfast broadband thereafter. . . Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. . Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. That increase is based. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. this Black Friday. I am currently in the process of switching from BT to Sky. Sounds very odd, e. Never had issues before (with Plusnet or BT before that). Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Hi , Thank you for posting and welcome to the Community. Enter your BT ID username (it's usually your email address). You can follow the status of your broadband activation by tracking your order online, or via the My BT App. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Annual price changes and terms apply. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. YouView from BT. . Thanks for posting back @haggisbasherman. . For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. You have had too many unsuccessful attempts to login. BT. . Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. . If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. If you fail to activate your card within this period, the card will be cancelled, and you will not be. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. We waited but the broa. Check the black cable with the grey connectors on the end is. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Fibre broadband & phone. Any still September 2017 Vodafone still appear to have issues getting service activated. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. So you can get a better wi-fi signal from your basement office to upstairs. Payment by Direct Debit. My engineer visit and activation date was scheduled for 26/7/23. Reset, change or get help with your login details. BT. . My activation date was on the 5th of November. You must activate your card within the period advised by the party who provided you with your card. . Activation Day - Still no internet or dial tone. com & Community; Broadband. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. Currently looking for alter. Long story short. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. You can easily connect the hub yourself. So, reading other posts, I am not alone with my recent activation issues. Signed up 2 weeks ago and activa. 16th December - Not c. The blame finger is pointed at BT, which doesn't surprise me, but nevertheless, my agreement is with Vodafone and V. Email;Full fibre 500 activation. . However, sometimes these. Contact us. Once completed you could have requested a new phone number. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. The status will then change to. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. TalkTalk. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. Get help and track your orders. 2. I work with the guys who manage the activation journey, so should be able to find what's going on. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Was told the service will be activated on 5th August 2021 by an Engineer. Black Friday deal. Not fully true. However, I am curious as to a reason. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. He gives me a rout. Yesterday was my activation day and I waited in for the engineers. You can also watch Prime Video on thousands of eligible devices, such as. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. Still no help; Options. The situation described above is what recently. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. BT Broadband customers get at least two free licences and can. Sky told BT the number had been reallocated - migration denied. TNT Sports on Sky TV with BT broadband. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Sign in to discovery+ on a BT TV device. 2. 3. BT Fibre broadband.